We cannot guarantee to provide and maintain the services continuously and without interruption and faults. We may also temporarily suspend availability of the services in order to upgrade, repair or maintain any aspects of the technological infrastructure of the services.

We will use all reasonable endeavours to carry out such repair or maintenance work with minimum disruption to the services.

We will use our reasonable endeavours to maintain and provide the services in accordance with these terms and conditions. However, you acknowledge that we are not and cannot be responsible for the networks or for the services not being transmitted correctly or without interruption and shall not be liable to you for any failure to provide and to transmit all or any part of the services or if you cannot access the services. We will not be held responsible for the content or functionality of other internet sites which may have links placed to them on this site.

Data Protection

By registering your details on this website, you are giving your explicit consent to us holding personal data which you provide to us, including any sensitive personal data as defined in the Data Protection Act 1998.

Online Security

Your personal details are not stored on any part of our site.

You recognise that the internet is accessible to anyone with the appropriate technical capability and as such it is impossible to protect totally against the abuse of the system by third parties, including the introduction of a virus onto the system. You acknowledge that it is your responsibility to satisfy yourself that your own information technology is protected against computer viruses.

Credit and debit card payments

Credit or debit card information is not stored on any part of our site and you always have the option of ordering without submitting your card details.

Complaints

It is our aim to always provide a prompt and efficient service. If, for whatever reason, you are unhappy with our service and wish to make a complaint, please contact us via email. Alternatively you may call us on 07851 587 598.  We will respond to all complaints within three working days and will keep you fully updated on the progress of your complaint.

Further Information

Any further information may be requested from :

Red Q Design

Tel : 07851 287 598
Fax : 01227 372 376
Email : info@redQdesign.co.uk

English Law

These terms and conditions and the policies they relate to shall be governed by English Law. Your statutory rights are unaffected.

Privacy

Red Q Design is committed to protecting the privacy and confidentiality of information provided by its customers and upholding data protection principles

Collection of personal information

In order for clients to use our service, we need to collect various types of information. This will involve you completing on-line forms which request personal information about you such as your name, address, e-mail address, telephone and fax numbers. 

Processing of data

Information we collect is used to process your order or request, for accounting purposes and to contact you when necessary. We will not sell your details to any mailing companies. All data processing takes place in the UK, and is regulated under the Data Protection Act 1998.

Disclosure of information

We do not disclose any information provided by you to third parties, except as detailed below, unless we are required to by law or any court order.

Third party companies

In order to provide you with accurate quotations we may disclose various details about you to other organisations connected with our business such as architects or planning departments.

Product updates

We will keep your name, address and contact details on our database and may from time to time use that information to make you aware of additional products, services and developments which may be of interest to you. If you do not want your contact details used for these purposes please email your details to info@redQdesign.co.uk

Cookies

We do not use cookies on our web site.

Security

Where relevant, this web site and our computer systems have security measures in place with the aim of protecting the information and personal details that you provide us.

Modifying and removing personal information

You may update any information you have given to us by either writing to the address below, sending an email to info@redQdesign.co.uk or calling 07851 287 598. If at any time you would like your record and all personal information relating to you removed from our system, please send an e-mail to info@redQdesign.co.uk. Such removal may not be possible until any current contracts with you have expired. You may be entitled to a copy of the information we hold about you under the provisions of the Data Protection Act 1998. To request copies contact us at the address below. A small fee is charged for providing such information. 

Changes in the Data Protection and Privacy Statement

We will notify you of changes to this Data Protection and Privacy Statement by displaying them on this web page. If you have any questions about this statement or any part of our service, you may contact us by emailing info@redQdesign.co.uk or telephoning 07851 287 598.

Our trading address is:

Red Q Design
38 Pochard Crescent
Herne Bay
Kent
CT6 5SZ

www.redQdesign.co.uk

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